Terms of Service

Introduction

This website www.tuptap.com (“Website”) is owned and operated by Tuptap Travel Agency, a business registered in Bangladesh. The trade license registration address is Old Bandura, Hasnabad, Nawabganj, Dhaka – 1321. This Website enables the user of the Website to connect with independent and third party hotel owners (“Properties”) offering renting of various hotels/accommodations listed on the Website (“Services”). The website also offers Air ticketing, Rent a car and Hire Professionals.

Your use of the Website is an acknowledgement that you have reviewed the Terms and Conditions and agree to comply with and be legally bound thereby. These terms and conditions govern your access to and use of the Website and the Services. If you do not agree to these terms and conditions, you must refrain from using the Website and Services.

Prices

Room rates on this Website contain no hidden charges. The total bill calculation includes VAT and in some Properties, a Service Charge. There are no additional charges to pay. The Properties may offer additional facilities and activities as per their policy and charge.

Cancellation and No Show

You may choose to cancel your booking. The cancellation and no-show policy is mentioned on the Property page in this website and in your booking confirmation email. By taking Services on this Website you agree to accept those policy. You’ll be refunded according to these policies.

We want to ensure you about your room availability after you have booked on this Website but under circumstances we have the right to cancel your booking without showing a reason. In such cases we’ll provide you with full refund.

Refunds

In case of cancellation and no-show, we’ll provide you with refund according to our policy. Please note that refunds may take up to 14 working days depending on your payment method.

Warranty

The Services provided on this Website are on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchant ability or fitness for a particular purpose. (i) the Website or the Services will meet your requirements or Your use of the Website will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website/ Application, or Services will be effective, accurate or reliable; (iii) the quality of the Website/ Application, or Services will meet your expectations; or that (iv) any errors or defects in the Website/ Application or Services will be corrected. No advice or information, whether oral or written, obtained by you from Tuptap or through or from use of the Website shall create any warranty not expressly stated in the terms of use.